Man with Van Enfield Wash Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Enfield Wash provides removal, transport and related services to consumer and business customers within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Company means Man with Van Enfield Wash providing removal, transport and related services.
Customer means the individual or business who makes a booking with the Company.
Services means any transport, removal, loading, unloading, packing, or related services provided by the Company.
Vehicle means any van or other vehicle used by the Company to perform the Services.
Order means a confirmed booking for Services, including details of the service date, time, locations and any special instructions.
Contract means the legally binding agreement between the Company and the Customer for the provision of Services, comprising these Terms and Conditions and the confirmed Order.
2. Scope of Services
The Company provides man and van, removal, and light transport services for household, student, office and small commercial moves, together with loading and unloading where agreed. Services are available for properties and addresses within our operational area, with journeys to and from other locations inside the UK by prior agreement.
The specific Services to be provided will be set out in the Customer’s Order, including the pick-up and delivery addresses, the date and approximate time, and any additional requests such as assistance with loading, multiple pick-ups or drops, or basic furniture disassembly and reassembly where offered.
3. Booking Process
3.1 An enquiry may be made via our website contact form or other approved booking method. The Customer must provide accurate and complete information, including addresses, access details, approximate inventory or volume of items, and any special requirements.
3.2 The Company may provide a quote based on the information supplied. This quote may be hourly, fixed price, or a combination, depending on the nature of the job. Quotations are not binding until the Company confirms acceptance of the booking.
3.3 A booking is only confirmed when the Company issues a written confirmation of the Order and, where required, the Customer has paid any requested deposit. Until confirmation is issued, availability is not guaranteed.
3.4 The Customer is responsible for checking the Order confirmation and notifying the Company promptly of any errors or omissions. Any subsequent changes may affect the price and timing of the Services.
4. Pricing and Quotes
4.1 Prices are generally based on an hourly rate, a fixed quotation, or a minimum charge, which will be communicated at the time of booking. Additional charges may apply for congestion charges, tolls, parking fees, flights of stairs, long carries, waiting times, out-of-hours work, or additional services requested on the day.
4.2 All prices are given in pounds sterling. Where applicable, taxes or statutory charges will be included or clearly stated.
4.3 Quotations are based on the information supplied by the Customer. The Company reserves the right to adjust the price if the actual work required differs from that described, including where the volume of goods, access conditions or distance is greater than originally advised.
4.4 Any estimated time for completion of the Services is given in good faith but is not guaranteed. Time-based charges will apply to the actual time taken, subject to any agreed minimum period.
5. Payments
5.1 The Customer must pay for the Services in accordance with the payment terms communicated at the time of booking and set out in the Order confirmation.
5.2 The Company may require a deposit or prepayment to secure the booking. Any balance is normally due on completion of the Services on the same day, unless otherwise agreed in writing.
5.3 Accepted payment methods will be notified to the Customer in advance. The Company reserves the right to refuse to commence or continue Services if payment is not made when due.
5.4 In the case of business Customers who have agreed credit terms with the Company, invoices are payable within the agreed period. The Company reserves the right to charge interest and late payment fees in accordance with applicable UK law on overdue amounts.
6. Cancellations and Changes
6.1 If the Customer wishes to cancel or amend a booking, notice must be given as early as possible using an approved contact method.
6.2 The Company may apply cancellation charges where a booking is cancelled at short notice, calculated as a percentage of the quoted price or a minimum charge, depending on how much notice is given prior to the agreed start time. Details will be provided in the Order confirmation or associated communication.
6.3 If the Customer is not present or available at the agreed time and location, or if access is not available, the Company may treat this as a cancellation and apply a call-out or cancellation fee to cover lost time and travel costs.
6.4 If the Customer requests changes to the date, time, locations or scope of work, the Company will make reasonable efforts to accommodate the changes but cannot guarantee availability. Any change may result in a revised quote and additional charges.
6.5 The Company reserves the right to cancel or reschedule the Services where necessary due to vehicle breakdown, illness, severe weather, safety concerns, or other circumstances beyond its reasonable control. In such cases, the Company will endeavour to provide alternative arrangements or a new date, or will refund any deposit for Services not yet provided. The Company will not be liable for any indirect or consequential losses arising from such cancellation or delay.
7. Customer Responsibilities
7.1 The Customer is responsible for
a ensuring that all goods to be moved are properly packed, labelled and ready for transport, unless packing services have been explicitly agreed
b providing accurate information regarding the nature, quantity and approximate weight of items, as well as any fragile, valuable or unusual items
c ensuring safe and adequate access for the Vehicle at both collection and delivery locations, including arranging any necessary parking permits or permissions
d supervising loading and unloading if desired, and checking that nothing is left behind at the collection address or unloaded at the wrong address
e complying with all applicable laws and regulations, including those relating to prohibited items and waste.
7.2 The Customer must not request the transport of any illegal, dangerous, highly flammable, explosive, perishable or otherwise prohibited items. The Company reserves the right to refuse to handle any such items.
8. Loading, Unloading and Access
8.1 Unless otherwise agreed, the Services include the use of a driver who may assist with loading and unloading. Additional labour may be available at extra cost if requested in advance.
8.2 The Customer must ensure safe and reasonable access to the property, including clear hallways, staircases and lifts where applicable. The Company is not responsible for damage resulting from moving items through tight or awkward spaces at the Customer’s insistence.
8.3 The Company may refuse to move any item which, in its reasonable opinion, cannot be moved safely or may cause damage to the item, the property, the Vehicle or any person.
9. Waste and Disposal Regulations
9.1 The Company is not a general waste disposal operator and does not remove household refuse or mixed waste unless this has been specifically agreed and complies with relevant waste regulations.
9.2 Any removal and disposal of unwanted items must be agreed in advance. The Company will not remove hazardous waste, liquids, chemicals, asbestos, medical waste or other specialist waste streams.
9.3 The Customer is responsible for ensuring that any waste or items offered for disposal are lawful to transport and dispose of and that all required permissions and documentation are in place where necessary.
9.4 Where the Company agrees to remove items for disposal, it will do so in accordance with applicable UK waste regulations and will use authorised facilities. Additional charges may apply based on weight, volume, type of material and any fees payable at waste centres.
10. Liability and Limitations
10.1 The Company will exercise reasonable care and skill in providing the Services. However, the Company’s liability is subject to the limitations set out in this clause.
10.2 The Customer is responsible for adequately insuring their goods for transport and handling. Unless otherwise stated in writing, the Company does not provide comprehensive insurance cover for the Customer’s goods and any cover that may be in place may be subject to limits, exclusions and conditions.
10.3 The Company will not be liable for
a normal wear and tear, minor scuffs or scratches occurring in the ordinary course of moving
b damage to goods packed by the Customer or by a third party not instructed by the Company
c loss or damage to fragile or high-value items that have not been properly packed or declared in advance
d loss of data, digital content, or consequential financial loss arising from any delay or damage
e indirect or consequential losses, including loss of profit, business or opportunity.
10.4 The Company’s total liability for loss of or damage to goods, whether arising from negligence, breach of contract or otherwise, shall be limited to a reasonable amount having regard to the nature and value of the goods and the price paid for the Services, subject to any specific written agreement to the contrary.
10.5 Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by its negligence, fraud, or any other liability which cannot lawfully be excluded or limited under UK law.
11. Claims and Complaints
11.1 Any apparent loss of or damage to goods should be reported to the Company as soon as reasonably possible and in any event within a reasonable time after completion of the Services.
11.2 The Customer should provide details of the issue, together with any supporting photographs or evidence. The Company will investigate and may request access to inspect the alleged damage.
11.3 The Company will endeavour to resolve complaints fairly and promptly. If agreement cannot be reached, the Customer may have additional rights under consumer law to pursue the matter through appropriate channels.
12. Delays and Events Beyond Control
12.1 The Company will make reasonable efforts to arrive at the agreed time; however, times are estimates and may be affected by traffic, weather, accidents, breakdowns or other events beyond the Company’s control.
12.2 The Company shall not be liable for delay or failure to perform the Services where such delay or failure is due to circumstances beyond its reasonable control, including but not limited to road closures, severe weather, strikes, public events, accidents, police incidents or acts of third parties.
13. Customer Conduct and Safety
13.1 The Customer and any persons at the property must not obstruct or interfere with the Company’s staff while they are performing the Services and must act in a safe and respectful manner at all times.
13.2 The Company may suspend or terminate the Services if its staff are subjected to abusive, threatening or unsafe behaviour, or if conditions at the property present a material health and safety risk.
14. Data Protection and Privacy
14.1 The Company will collect and use personal data provided by the Customer for the purposes of administering bookings, providing Services and handling payments and enquiries.
14.2 The Company will take reasonable steps to keep personal data secure and will not sell or share it with unrelated third parties except where necessary to provide the Services or comply with legal obligations.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions and any Contract between the Company and the Customer shall be governed by and interpreted in accordance with the laws of England and Wales.
15.2 The courts of England and Wales shall have exclusive jurisdiction to hear any dispute arising from or in connection with these Terms and Conditions or the provision of the Services, without prejudice to any mandatory rights the Customer may have as a consumer.
16. General Provisions
16.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
16.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
16.3 The Contract is between the Company and the Customer. No other person has any rights to enforce any of its terms under the Contracts Rights of Third Parties Act 1999.
16.4 The Company may update these Terms and Conditions from time to time. The version in force at the time of the Customer’s booking will apply to that Contract.
